Innsbrucks municipal provider ensures uninterrupted energy, water and internet delivery through an integrated monitoring solution. WOTAN Monitoring by GH-Informatik unifies Smart Meter deployment, infrastructure metrics within a single interface. Cross-departmental transparency accelerates troubleshooting and outage planning, while alerts manage escalation workflows. Predictive maintenance algorithms analyze historical trends, anticipating failures before they occur. By capturing temperature and humidity in server rooms alongside network performance, the platform optimizes resource allocation and availability.
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Digitalization and Networking Elevate IKB IT Complexity and Monitoring
Digital transformation and tighter integration of municipal infrastructures significantly increase the complexity of the Innsbrucker Kommunalbetriebe (IKB) IT landscape. Providing uninterrupted electricity, water, and internet services to roughly 130,000 residents under stringent security requirements demands a reliable monitoring solution. The IT department at IKB has relied on WOTAN Monitoring by GH-Informatik GmbH for years. During the comprehensive smart meter rollout, the platforms oversight and service quality assurance capabilities proved indispensable.
WOTAN monitoring integration grants IKB unified oversight across infrastructures
Before deploying WOTAN, IKB lacked a unified overview: system failures often went unnoticed, and cross-department collaboration was hindered. Integrating WOTAN Monitoring immediately improved IT teams efficiency. A centralized cockpit now delivers comprehensive visibility across all assets and business processes. Through a standard interface, teams can coordinate responses to incidents and enhance collaborative workflows across departments. This holistic approach reduces downtime, accelerates troubleshooting, and strengthens organizational awareness of critical IT infrastructure.
Comprehensive Platform Tracks Two Thousand IT Components, Services, Resources
WOTAN continuously monitors approximately 2,000 IT components, services, resources, and networks to ensure every critical asset is observed. Environmental data such as temperature and humidity in server rooms feed directly into the monitoring system. Dependent business processes are visualized, enabling rapid identification and resolution of issues. The predictive analysis feature uses historical performance data to forecast maintenance needs. With a few clicks, users can create reports and customizable dashboards that support data-driven decision-making.
Automated alerts instantly inform correct personnel enabling issue resolution
Clear escalation procedures and automated alert chains ensure that when malfunctions occur, the appropriate contacts are notified immediately. Comprehensive, insightful reports and notifications provide thorough traceability of incidents. As a result, IT teams at IKB can allocate more time to strategic initiatives and continuous optimization efforts. Early detection and resolution of issues prevent user impact. This structured approach enhances operational efficiency, maintains service continuity, and supports proactive problem management systems.
WOTAN modular BI solution empowers IKB with future-ready flexibility
The highly customizable intelligence and monitoring solution from WOTAN enables Innsbrucker Kommunalbetriebe to meet evolving requirements with agility. Its modular architecture supports seamless integration of additional services and scales as data volumes grow. This adaptability guarantees efficient Smart Meter deployment and ensures reliable performance. By facilitating incremental upgrades without service disruption, the platform equips Innsbruck’s utility network to handle the increasing complexity of interconnected infrastructures in a digitizing urban landscape.
WOTAN Monitoring Enables Innsbruck Utilities Achieve Unparalleled System Transparency
Integrating WOTAN Monitoring at the core of their IT strategy, the Innsbruck Municipal Utilities ensure maximum system availability and full system transparency. This platform enables proactive incident detection and resolution, while fostering cross-department collaboration. Automated alerts and predictive maintenance minimize downtime by addressing faults before they affect services. Its flexible, modular architecture streamlines the Smart Meter deployment but also adapts to increasing data volumes and future requirements of a digitally connected city.
